Website Claim Form

(THIS FORM IS FOR UPPER DECK LTD – NOT MOBY DICK SPECIALTIES. If you enter your Moby Dick claim here,
IT WILL NOT BE COUNTED & YOU WILL NEED TO REDO ON www.mobydickspecialties.com)

ALL CREDIT WILL BE PUT ON YOUR NEXT ORDER – WE CANNOT CREDIT BACK TO THE CARD

Greetings to our valued customer,

Sorry you have experienced this customer service issue as we strive daily to make sure this doesn’t happen. Please fill out the short form below so we can resolve these issues as soon as possible. By completing the form, we should be able to do this the most efficient way for both of us.

BEFORE you enter a Claim:

  • WE OUTSOURCE OUR CLAIMS --- PLEASE DO NOT EMAIL BEFORE THE 30 DAYS OF FILLING OUT YOUR CLAIM FORM!!!!!!
  • IF YOU ARE SENDING A CLAIM FOR 3 OF THE SAME ITEM, YOU MUST SEND A PICTURE WITH ALL 3 ITEMS CLAIMS IN THE PHOTO – WE CANNOT ACCEPT INDIVIDUAL PHOTOS OF THE SAME ITEM AS 6 (ONLY 1 WILL BE CREDITED IF APPLICABLE IN THAT CASE)
  • MUST SHOW THE BOX WITH ANY CLAIM --- NOT JUST THE INSIDE BOX – WE ALSO NEED A PICTURE OF THE ENTIRE BOX
  • BEFORE YOU MAKE A ‘MISSING’ CLAIM, PLEASE LOOK IN ALL BOXES, AND IF YOU ARE SHIPPING WITH AN ORDER FROM OUR SISTER COMPANY, PLEASE CHECK ALL OF THOSE BOXES AS WE SOMETIMES CAN PUT MORE PRODUCTS IN BOXES TO SAVE YOU ON SHIPPING
  • SHIPPING COST IS NON-REFUNDABLE --- WE TRY EVERY ORDER 3 DIFFERENT WAYS TO GET YOU THE BEST SHIP COST WE CAN!!! CREDITS BACK WILL NEVER INCLUDE SHIP COST.
  • BRASS ITEMS --- OUR BRASS ITEMS ARE SPECIFICALLY MADE TO LOOK TARNISHED – THIS IS NOT A CLAIM WE CAN ACCEPT – AS THE TARNISH IS THE PURPOSE WHY WE CARRY THEM.

Please note that these customer issues requests need to be sent by email with pictures of claimed items within 10 days of the shipped/pickup date.

MAKE SURE TO READ

IF YOU THROW OUT ANY ITEMS OR THE ORIGINAL PACKAGING THAT CAME WITH YOUR ORDER -- WE CANNOT PROCESS YOUR CLAIM. (Not only our policy for decades, but we pickup items/orders with the measurements of our boxes, so when you dispose of our boxes, we will need to charge your company the difference).

  • VERY important to write the company name of your website account
  • VERY important to put down the email you log in with your website account (BIG COMPANIES PLEASE BE AWARE)
  • This will be VERY helpful!! Please Note: if you do not see Picker & Packer, you are NOT looking on an invoice!

  • This field is hidden when viewing the form

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  • Please note we take the time to individually evaluate every request we received as we are always trying to improve our business and reduce these types of issues. Your help and cooperation is greatly appreciated as we are a small family business. Thank you for understanding!

  • REMEMBER: All damaged / missing / incorrect item claims MUST be filed within 10 DAYS of receiving your order (the package delivery date).

    BEFORE you enter a Claim:

    • WE OUTSOURCE OUR CLAIMS --- PLEASE DO NOT EMAIL BEFORE THE 30 DAYS OF FILLING OUT YOUR CLAIM FORM!!!!!!
    • ALL GLASS BUOYS ARE FINAL SALE - BUBBLES, SCRATCHES, & COLOR VARIATON IS ALL PART OF THE PROCESS TO GIVE THE OLD, AUTHENTIC LOOK! THIS ITEM IS FINAL SALE AS THESE FEATURES MAKE THE PRODUCT WHAT IT IS! Glass buoy claims will not be accepted for any sort of vanity issue, as that is their purpose.
    • IF YOU ARE SENDING A DAMAGE FOR 3 OF THE SAME ITEM, YOU MUST SEND A PICTURE WITH ALL 3 ITEMS DAMAGES IN THE PHOTO – WE CANNOT ACCEPT INDIVIDUAL PHOTOS OF THE SAME ITEM AS 6 (ONLY 1 WILL BE CREDITED IF APPLICABLE IN THAT CASE).
    • MUST SHOW THE BOX WITH ANY DAMAGE --- NOT JUST THE INSIDE BOX – WE ALSO NEED A PICTURE OF THE ENTIRE BOX.
    • BEFORE YOU MAKE A ‘MISSING’ CLAIM, PLEASE LOOK IN ALL BOXES, AND IF YOU ARE SHIPPING WITH AN ORDER FROM OUR SISTER COMPANY, PLEASE CHECK ALL OF THOSE BOXES AS WE SOMETIMES CAN PUT MORE PRODUCTS IN BOXES TO SAVE YOU ON SHIPPING.
    • SHIPPING COST IS NON-REFUNDABLE --- WE TRY EVERY ORDER 3 DIFFERENT WAYS TO GET YOU THE BEST SHIP COST WE CAN!!! CREDITS BACK WILL NEVER INCLUDE SHIP COST.
    • BRASS ITEMS --- OUR BRASS ITEMS ARE SPECIFICALLY MADE TO LOOK TARNISHED – THIS IS NOT A CLAIM WE CAN ACCEPT – AS THE TARNISH IS THE PURPOSE WHY WE CARRY THEM.
  • WE ARE STORE-CREDIT ONLY

IF AN ITEM IS NOT ON OUR WEBSITE, WE NO LONGER CARRY IT. Dismiss